Privacy Policy

Last updated: 22 October 2026

Momen Muzik Studio respects your privacy. This policy explains how we handle personal information collected through our website and project enquiries.

Information we collect

We may collect your name, email address, telephone number, project requirements, communications, payment references, and files or materials you provide for your project.

How we use your information

We use this information to respond to enquiries and prepare quotations; manage projects and deliver our services; process and verify payments; provide customer support and handle refund requests; and maintain business records and meet legal obligations.

Information required for a project

Some information is necessary to prepare a quotation, communicate with you, or complete your project. If you choose not to provide it, we may be unable to provide the requested service.

Sharing your information

We may share relevant information with service providers who help us deliver our services, such as payment processors, communication platforms, file-storage providers, and project collaborators. We only share information needed for the relevant purpose.

We do not sell your personal information. We may disclose information where required by law.

Payments

We currently accept payment by online bank transfer. Bank account details are shared directly with customers after the project scope, quotation and payment arrangements are agreed. We may use payment references or proof of transfer to verify payment. Payments are not collected on this website. Please do not send full card details, passwords, or security codes to us by email or WhatsApp.

Project materials

Materials you provide will be used to fulfil your project. We will obtain your permission before using identifiable personal stories, photos, recordings, or project materials for public promotional purposes.

Storage and security

We take reasonable steps to protect your information and retain it only for as long as needed for project delivery, business records, dispute resolution, and legal obligations. Some service providers may process or store information outside Malaysia.

Your choices

You may contact us to request access to or correction of your personal information, withdraw consent, or request deletion where applicable. Certain information may need to be retained for legal or business-record requirements.

Third-party services

Our website may link to third-party services, including payment platforms and WhatsApp. Their own privacy policies apply when you use those services.

Contact

For privacy enquiries or requests, email momenmuzik@gmail.com.

Policy updates

We may update this policy when our practices change. The latest version will be available on our website.